Privacy policy
Personal Information
Herbal Chakra Private Limited, a company incorporated and registered under the provisions of the Companies Act, 2013, with its registered office located at E-57, Sector-39, Noida, Uttar Pradesh, Pin – 201301, India, is the owner of the brand Purely Yours and the website us.purelyyours.com ("Website"). This Privacy Policy outlines Herbal Chakra Private Limited's approach to data protection and privacy to fulfill its obligations under applicable laws and regulations in the United States. Throughout this document, 'we', 'us', 'our', 'ours' refers to Herbal Chakra Private Limited. Wherever we mention 'you' or 'your', this refers to YOU.
We are committed to treating data privacy seriously. This Privacy Policy provides the necessary details about how your data is collected and used by us on the Website. As a visitor/customer to the Website, you are advised to carefully read this Privacy Policy. By accessing the services provided by us on the Website, you agree to the collection and use of your data in accordance with this Privacy Policy.
Personal Information Gathered by Us
As part of your registration process on our Website, we may collect the following personally identifiable information, including, but not limited to:
- Your name (first and last)
- Email address
- Mobile phone number
- Username and password for setting up your account
- Date of birth
- Gender
- Residential address, shipping address, and postal code
- Information about the pages you visit/access on the Website, the links you click, and the number of times you visit/access particular pages on the Website
We may also receive certain information about you from other sources, such as updated delivery status or the shipping address provided to us by carriers. You can choose not to share your personal information with us, but doing so may limit your access to certain services provided on the Website.
We use your personal information for purposes including, but not limited to:
- Opening your account with us
- Processing transactions
- Responding to your requests and/or queries
- Communicating with you regarding our products, services, and promotional offers
Why We Collect Your Personal Information
We collect personally identifiable information from you voluntarily as part of registration, surveys, or other interactions. We use this information for the following purposes:
- Order Processing: To accept, handle, and process your orders, deliver products, and process payments.
- Website Functionality: To improve the functionality and performance of our Website and resolve any errors.
- Recommendations: To recommend promotions and products that may be of interest to you, based on your preferences.
- Customer Communication: To communicate with you via email, phone, or chat about your orders, queries, or promotional offers.
- Interest-based Ads: To display personalized ads based on your interests.
Manner of Collection of Information
We collect information directly from you when you interact with our Website. We also gather data through automated means such as cookies or other tracking technologies to track your activities on the Website. Our Website may contain links to third-party sites, for which we are not responsible for the privacy practices of those sites. Some web browsers may offer a “Do Not Track” feature, but we do not currently respond to those signals.
Consent
By using our Website and providing your personal information during registration or any transaction, you consent to the collection and use of your information as described in this Privacy Policy. Your use of the Website constitutes acceptance of the terms of the Privacy Policy, Terms of Use, Shipping Policy, and Cancellation Policy.
Disclosure of Your Personal Information
We do not sell or share your personal information for commercial gain. However, we may share your information under the following circumstances:
- With our business associates/partners for product delivery.
- With payment gateways to process your payments.
- As required by law, including assisting in fraud detection and prevention.
- For regulatory reporting, litigation, or asserting or defending legal rights.
- With your consent, for sending promotional materials.
Sharing Your Personal Information
We do not rent, sell, or share your personal information with third parties except in cases necessary to process your order. Third-party partners will have access only to the necessary information to fulfill their obligations. They are bound by contracts to protect your information and retain it only for the period required by law.
How We Secure and Protect Your Personal Information
We take appropriate physical, technical, and managerial steps to protect your personal information from unauthorized access, alteration, or destruction. While we make every effort to secure your information, please note that no method of transmission over the Internet is 100% secure. By using our Website, you acknowledge that we cannot guarantee absolute security of your information.
Children’s Privacy
Our Website is not intended for use by children under the age of 18. If you are under 18, you are prohibited from making purchases on our Website and from submitting any personal information. You may browse our Website but cannot make transactions without adult supervision.
Correction of Inaccuracies in Personal Information
You may update or correct your personal information through your account settings. If you need assistance or have lost access to your account, you can contact us at care@purelyyours.com.
Contact Us
For any queries or concerns regarding privacy, you can reach us at:
- Email: care@purelyyours.com
- Phone: +1(201)979-4477
- Hours: Monday to Saturday (10 AM to 7 PM EST)
For any grievance or complaint under applicable US laws, please contact our Grievance Officer:
- Grievance Officer: Shiva Sharma
- Email: shiva@herbalchakra.in
- Address: Herbal Chakra Private Limited, Studio No.05B, Ground Floor, IHDP Business Park, Sector 127, Noida, Uttar Pradesh – 201301, India.